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Patient Advocacy Training

  • 5 CPD Hours Apex Building, Blackthorn Road Sandyford Business District D18 (map)

Understand the Role of the Advocate, as well as Important Legal, Ethical and Professional Considerations

Health and social care services can be complex and confusing and sometimes patients and their families need some support and guidance through their healthcare experience. A good patient advocate will clearly represent and communicate the views of those seeking information or making complaints, however, patient advocacy is fraught with legal, ethical and professional difficulties, and that is why training is so essential.

This one-day CPD course will take you through the key issues involved in patient advocacy. We will discuss the many aspects of the role, as well as crucial factors to consider in issues such as quality of life, dignity, safe living environments, recognising or preventing abuse, as well as guidelines relating to patient complaints. This will be a hugely practical session, and there will be a Q & A session to ensure you get a chance to discuss issues specific to your current situation. You will also receive a full training course pack to refer back to at any time, which may prove an invaluable resource going forward in the role.

Course Content

  • What is advocacy in Irish health and social care sectors?

  • The role of the advocate 

  • The healthcare professional as an advocate

  • Codes of Practice

  • Preserving the dignity of the patient 

  • Recognising, reporting and preventing elder abuse 

  • Quality of life issues

  • Providing safe living environments

  • Nursing home residents’ rights 

  • Legal Rights 

  • Death and Dying 

  • Advocacy and patient complaints

Who Should Attend?

This one-day training course is for anyone who acts as a patient advocate or oversees patient advocacy, patient quality, and patient safety. It is for those who are responsible for the legal rights of patients and the elderly in a hospital, residential centre or home care setting, or for those who would like to pursue becoming an advocate in the future.  


On completion of this one-day training course, you will receive your CMG MasterClass Certificate as well as your CPD Certificate containing 5 Structured CPD Hours. Please note certificates are issued at the close of the training course to participants who complete the full five hours.


This training course costs €395 EARLY-BIRD (Normal rate €415). The price includes course documentation, training pack, and certificates. Also included: array of food and refreshments during registration, mid-morning, and a light lunch.

Earlier Event: July 15
People Management Skills
Later Event: September 6
GDPR in the Healthcare Sector